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OUR SERVICE 

Camerich strives to make your shopping experience as pleasant and carefree as possible. We offer a variety of excellent services to help you with even the smallest details of your purchase. At the bottom of the page you will find a list of frequently asked questions. For more information, please call your nearest Camerich showroom, or contact us via the contact form.

2D/3D-VISUALIZATIONS

Choosing the right furniture is a creative process where your style, the dimensions of your interior, and your personal needs and wishes will guide us in giving you the best advice. 

When designing your interior, our interior decorators will create a digital scale drawing so you can better visualize how the furniture will look in your home.

LOAN SOFAS

Do you need a sofa or a different article of furniture straight away? If the particular designer sofa you are interested in is not available for immediate delivery, we will be happy to loan you a sofa whilst you wait for your custom-made designer furniture.

DELIVERY & ACCESSIBILITY CHECK

Our dedicated independent courier company – Gebroeders van Goethem – provides an excellent delivery service that includes the installation of your furniture. Its staff will provide you with a two-hour delivery window. They can also check the accessibility of your home, should you have concerns about this being an issue.

PROTECTION

We can provide added protection against damages to the fabric of your sofa before delivery.

FAQ

  • Can I request a fabric sample? Of course. For fabric samples, please contact us or come visit one of our Camerich stores. Our expert staff is here to help you.,
  • Do you carry stock? Our stock varies greatly.For more information on our current stock, please contact our store.
  • Where are the products made? Our superior materials and craftsmanship are sourced from the best the world has to offer. Our cold rolled stainless steels are engineered in Germany with a special anti-corrosion technology. Our exquisitely soft and durable leather and hides are sourced from Texas, in the United States. Our modern furniture pieces are designed and crafted in China, using high-quality sustainable woods and other materials. The fabrics we use are not just luxurious, they are also environmentally friendly, and have been tested extensively by the industry standard Martindale Rub test to guarantee the best quality

  • Can I change the dimensions of the furniture? Our products come in a range of different shapes and sizes. We do not offer one-of-a-kind, unique, customized pieces for one specific client.This is how we keep prices affordable. With our diverse product range, we know everyone will be able to find the perfect product for their needs and wishes. Our expert staff will be happy to go over the many options and alternatives with you.
  • How do I care for and clean my sofa? All our fabric sofas have removable and, most importantly, dry-cleanable covers. For added reassurance, we offer a Scotchgard stain protection service that is applied at our warehouse at a set cost,meaning your sofa is protected on delivery. If you would like a different colour or texture, you can always purchase a replacement cover for your sofa or lounge chairs. At Camerich, you can choose from over 100 high-quality fabrics.

  • What should I do if I have an issue with one of my items? We always try our best to offer you the best service. Should you happen to be displeased with our service, please contact us through this page or call our Retail Sales Manager at the store where you made your purchase. We take complaints very seriously and will aim to resolve your issue swiftly and to your satisfaction.

  • What is the guarantee on the products and what does the guarantee cover? All our furniture comes with a free five-year guarantee against faults (such as faulty workmanship and/or the fabrics.) We always try to repair faulty goods free of charge. If repairing the item is not an option, we will offer a replacement. Should replacement also not be possible, you will be refunded the purchase amount. The guarantee does not cover damage to fillings and covers and is not applicable to fair wear and tear, neglect, misuse of your goods, or loss or damage arising out of defective, damaged, or wrongly delivered goods, above the value of the items themselves. This does not affect your statutory rights. Our guarantees are limited to goods sold and retained in Belgium and used solely for private and domestic purposes.